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Automatically create Zendesk support tickets when forms are submitted.

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Setup Steps

1

Get Your Subdomain

Your Zendesk subdomain is in your URL:
https://yourcompany.zendesk.com
        ^^^^^^^^^^^
        This is your subdomain
2

Get Your API Token

  1. Log in to Zendesk
  2. Go to Admin Center → Apps and integrations → APIs → Zendesk API
  3. Enable Token Access
  4. Click Add API token
  5. Name it (e.g., “Spike Forms”)
  6. Copy the token immediately
3

Configure in Spike

  1. Go to your Spike Dashboard
  2. Select your form → Settings
  3. Scroll to Integrations → Zendesk
  4. Enable the toggle
  5. Enter your Subdomain
  6. Enter your Email (your Zendesk agent email)
  7. Enter your API Token
  8. Save changes

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Ticket Format

Spike creates tickets with:
  • Subject: Form name + summary
  • Description: All form fields
  • Requester: Email from form (if provided)
Example ticket: 
Subject: Contact Form Submission

Description:
Name: John Doe
Email: john@example.com
Message: I need help with my account.

Submitted via Spike Forms

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Field Mapping

Form FieldZendesk Field
emailRequester email
nameRequester name
subjectTicket subject
message or descriptionTicket description

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Troubleshooting

  • Verify the subdomain is correct (no .zendesk.com)
  • Check that the API token is valid
  • Ensure the email is a valid Zendesk agent
Zendesk uses email/token authentication. The email must be a valid agent email.
If no email is provided in the form, the ticket is created without a requester.