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Automatically create Gorgias support tickets when forms are submitted. Perfect for e-commerce support.

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Setup Steps

1

Get Your Domain

Your Gorgias domain is your helpdesk URL:
https://yourstore.gorgias.com
2

Get API Credentials

  1. Log in to Gorgias
  2. Go to Settings → REST API
  3. Create a new API key or use existing
  4. Copy your Email and API Key
3

Configure in Spike

  1. Go to your Spike Dashboard
  2. Select your form → Settings
  3. Scroll to Integrations → Gorgias
  4. Enable the toggle
  5. Enter your Domain (e.g., yourstore.gorgias.com)
  6. Enter your Email
  7. Enter your API Key
  8. Save changes

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Ticket Format

Spike creates tickets with:
  • Subject: Form name
  • Message: All form fields
  • Customer: Created from email in form
  • Channel: API

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Field Mapping

Form FieldGorgias Field
emailCustomer email (required)
nameCustomer name
messageTicket message
Gorgias requires an email address. Include an email field in your form.

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E-commerce Integration

Gorgias automatically links tickets to customer orders if the email matches a customer in your store (Shopify, BigCommerce, etc.).

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Troubleshooting

  • Verify the domain is correct
  • Check that email and API key are valid
  • Ensure an email field is present
The customer email must match an existing customer in your connected store for order linking.