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Automatically create Freshdesk support tickets when forms are submitted.

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Setup Steps

1

Get Your Domain

Your Freshdesk domain is your full Freshdesk URL:
https://yourcompany.freshdesk.com
2

Get Your API Key

  1. Log in to Freshdesk
  2. Click your profile → Profile Settings
  3. Find your API Key on the right side
  4. Copy the API key
3

Configure in Spike

  1. Go to your Spike Dashboard
  2. Select your form → Settings
  3. Scroll to Integrations → Freshdesk
  4. Enable the toggle
  5. Enter your Domain (e.g., yourcompany.freshdesk.com)
  6. Enter your API Key
  7. Save changes

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Ticket Format

Spike creates tickets with:
  • Subject: Form name + summary
  • Description: All form fields in HTML format
  • Email: From form submission
  • Priority: Normal (2)
  • Status: Open (2)

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Field Mapping

Form FieldFreshdesk Field
emailRequester email (required)
nameRequester name
subjectTicket subject
message or descriptionTicket description
phonePhone
Freshdesk requires an email address to create tickets. Include an email field in your form.

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Troubleshooting

  • Verify the domain includes .freshdesk.com
  • Check that the API key is correct
  • Ensure an email field is present in submissions
The API key is in your profile settings, not in admin settings.