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Basic Setup

By default, Spike sends email notifications to your account email when someone submits a form.

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Custom Recipients

Add custom notification emails in your form settings:
  • Single recipient: [email protected]
  • Multiple recipients: Add multiple emails to receive notifications

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Custom Subject

Set a custom email subject with variable interpolation: 
New contact from {{ name }}
Available variables:
  • {{ fieldName }} - Any field from the submission
  • {{ _formName }} - The form name
  • {{ _submissionId }} - Unique submission ID

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Custom Templates

Create custom email templates using HTML and variables: 
<h2>New submission from {{ name }}</h2>

<p><strong>Email:</strong> {{ email }}</p>
<p><strong>Phone:</strong> {{ phone }}</p>

<h3>Message</h3>
<p>{{ message }}</p>

<hr>
<p style="color: #666; font-size: 12px;">
  Submitted via {{ _formName }} on {{ _timestamp }}
</p>

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Template Variables

VariableDescription
{{ fieldName }}Value of any form field
{{ _formName }}Name of the form
{{ _formSlug }}Form slug/ID
{{ _submissionId }}Unique submission ID
{{ _timestamp }}Submission timestamp
{{ _ip }}Submitter’s IP address
{{ _country }}Country (if available)

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Conditional Content

{{#if phone}}
  <p><strong>Phone:</strong> {{ phone }}</p>
{{/if}}

{{#if company}}
  <p><strong>Company:</strong> {{ company }}</p>
{{/if}}

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Loops

{{#each interests}}
  <li>{{ this }}</li>
{{/each}}

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Auto-Responder

Send automatic replies to form submitters:
  1. Enable “Auto-Responder” in form settings
  2. Set the from name (e.g., “Your Company”)
  3. Set the subject (e.g., “Thanks for contacting us!”)
  4. Write your message

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Include Submission Data

Enable “Include submission data” to add a summary of what they submitted: 
Hi {{ name }},

Thanks for reaching out! We've received your message and will get back to you within 24 hours.

Here's a copy of your submission:
{{ _submissionSummary }}

Best regards,
The Team

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Reply-To

The notification email’s Reply-To is automatically set to the submitter’s email if:
  1. There’s a field named email or Email
  2. Or a field named _replyto
This lets you reply directly to the person who submitted the form.

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Troubleshooting

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Not receiving emails?

  1. Check your spam folder
  2. Verify the notification email is correct
  3. Check if the form is active
  4. Ensure you haven’t hit your plan’s submission limit

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Emails going to spam?

Add [email protected] to your contacts or whitelist.