Form rules let you create conditional logic for your form submissions. Route emails to different recipients, redirect to custom pages, or trigger webhooks based on form field values.
How Rules Work
Each rule has:
- Conditions: Field comparisons that must be true (AND logic)
- Actions: What happens when conditions match
- Priority: Higher priority rules are evaluated first
Creating Rules
In your form settings, go to the Rules tab and click “Add Rule”.
Conditions
Available operators:
| Operator | Description |
|---|
equals | Exact match (case-insensitive) |
not_equals | Does not match |
contains | Field contains value |
not_contains | Field does not contain value |
starts_with | Field starts with value |
ends_with | Field ends with value |
is_empty | Field is empty |
is_not_empty | Field has a value |
greater_than | Numeric comparison |
less_than | Numeric comparison |
Actions
| Action | Description |
|---|
| Send email | Route to a specific email address |
| Redirect | Send user to a custom URL |
| Webhook | POST to a custom endpoint |
| Tag | Add a tag for filtering |
Examples
Route by Department
Send sales inquiries to the sales team:
VIP Redirect
Redirect enterprise leads to a special page:
Condition: company_size greater_than 100
Action: Redirect to /enterprise-thanks
Support Ticket Webhook
Trigger a webhook for support requests:
Condition: type equals "support"
Action: Webhook to https://api.helpdesk.com/tickets
Multiple Conditions
Rules use AND logic - all conditions must match:
Condition 1: country equals "US"
Condition 2: budget greater_than 10000
Action: Send email to [email protected]
Priority
When multiple rules match, higher priority rules execute first. Set priority in the rule settings (1-100, higher = first).
Rules are evaluated in order of priority. The first matching redirect action will be used.
