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Automatically create Gladly conversations when forms are submitted.

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Setup Steps

1

Get Your Domain

Your Gladly domain is your organization URL:
https://yourcompany.gladly.com
2

Get Your API Token

  1. Log in to Gladly
  2. Go to Settings → API Tokens
  3. Create a new token with appropriate permissions
  4. Copy the token
3

Configure in Spike

  1. Go to your Spike Dashboard
  2. Select your form → Settings
  3. Scroll to Integrations → Gladly
  4. Enable the toggle
  5. Enter your Domain (e.g., yourcompany.gladly.com)
  6. Enter your API Token
  7. Save changes

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Conversation Format

Spike creates conversations with:
  • Customer: Created or matched by email
  • Channel: Email
  • Content: All form fields

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Field Mapping

Form FieldGladly Field
emailCustomer email (required)
nameCustomer name
phoneCustomer phone
messageConversation content

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Troubleshooting

  • Verify the domain is correct
  • Check that the API token has correct permissions
  • Ensure an email field is present
Gladly matches customers by email. Existing customers will have the conversation added to their profile.